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Online Complaint Form

Getting started

Before you start:

  • Use this form to make a complaint to the Department of Community Safety about a decision or action of the Queensland Ambulance Service, the Queensland Fire and Rescue Service, Queensland Corrective Services or Emergency Management Queensland.
  • You can save this form to your computer so you can come back to it later.
  • Fields marked with an asterisk (*) must be completed before the form can be submitted.
  • If you have trouble completing the form please send an email to complaintsmanagement@dcs.qld.gov.au.
  • Hover over the button for more information about the question.

What happens when I submit this form? Your form is sent to the Department of Community Safety via a secure system. A discreet branch in the Department (the Information Rights Unit) receives and assesses your complaint. We will then refer your complaint to the appropriate section in the Department to be managed. We may contact you to provide further information about your complaint. Most complaints are resolved within 30 days, however some complaints are more complex and take longer. We will tell you if this will be the case.

Section 1 Your Details

Anonymous Complaints You can submit your complaint and remain anonymous. We may however find it difficult to thoroughly investigate or resolve the complaint because we don't have enough detail, and can't contact you to obtain more information. If you wish to proceed and remain anonymous, type 'Anonymous' into the First Name and Surname fields.

*First Name
*Surname
Daytime Phone Number
Mobile Number
*Email Address
Postal Address  
*Suburb/Town
*State
*Postcode

Section 2 Making a complaint on behalf of somebody else If you are unable to make a complaint yourself, you can ask someone else to submit the complaint for you. If you are making a complaint on behalf of someone else, we may contact them to confirm the details of the complaint.

*Are you the person affected by the complaint? Yes No

Does the person you are submitting this form for know you are making a complaint on their behalf?

Yes No
Who are you submitting the complaint for?  
First Name
Surname
Daytime Phone Number
Mobile Number
Email Address
Postal Address  
Suburb/Town
State
Postcode
What is your relationship to the person?

Section 3 Details of your complaint Set out your complaint clearly and include the main facts. Please ensure that you include all relevant information such as dates, times, names of the persons you have dealt with (if possible); details of what actually happened and the location.

*Please select the area that your complaint relates to:

Queensland Ambulance Service
Queensland Fire and Rescue Service
Emergency Management Queensland/SES
Queensland Corrective Services
Other. Please specify:

Please provide the details of your complaint including the circumstances and your main concernSet out your complaint clearly and include the main facts. Please ensure that you include all relevant information such as: dates, times, names of the persons you have dealt with (if possible); the situation and the location.
What would you like to see happen as a result of your complaintWhat do you think should be done to resolve your complaint? For example: . an apology . a different decision . amendment to processes . amendment to service policy, procedure and/or guidelines . changes to service provision
Previous contact with the agency  

Have you previously raised this complaint with anyone?

If yes, please give details (name of officer you raised it with, date, the outcome)

Yes No

What happens next? You will receive an acknowledgment letter confirming that we have received your complaint. Referral/Investigation Your complaint will be referred to the appropriate section with the Department to manage/and or investigate your complaint. Many complaints can be resolved at this stage without the need for formal investigation. Outcome We will keep you informed of how your complaint is progressing. If it is found that the Department has made a mistake or acted unfairly, we will ensure that further action is taken in respect of the issue. When the investigation is finalised you will receive a letter from us which outlines the decision made in relation to your complaint and the reason for the decision.

 

The personal information collected from you about your complaint is: a) for the purposes of investigating and dealing with your complaint; and b) to meet fire, rescue, ambulance, disaster management, corrective services, emergency services, community safety as well as other legislative, reporting, legal, planning, research, evaluation, communication, law enforcement, compliance, risk management, policy, corporate support (e.g. personnel management), departmental administration and governmental purposes, functions and responsibilities. It may be disclosed to law enforcement, government, judicial, statutory and Ministerial entities, external service providers and other third parties relevant to your complaint or the other purposes of collection. Your personal information may also be used and disclosed in accordance with the Department's Privacy Plan which can be located on the Departments website at www.communitysafety.qld.gov.au/info/privacy.

 

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