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Department Of Community Safety

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Send a compliment online form

Make a complaint online form or printable form

Frequently asked questions about making a complaint

Complaints Management policy

Compliments/Complaints poster

Compliments/Complaints brochure

Multicultural translations

Contact us

Complaints Management

Compliments

Would you like thank one of our front line officers or one of our other valued staff members who you believe has done an outstanding job?

Fill out a simple online compliment form, or send an email to feedback@dcs.qld.gov.au.

Before emailing us please refer to our privacy statement.

We will make sure your message is passed on and that our officers are recognised for their good work.

Complaints

We value all feedback, good and bad, because it helps us to improve our efficiency and effectiveness.

If you have a complaint about an action or decision made by the Public Safety Business Agency (PSBA), Queensland Fire and Emergency Services (QFES) or Inspector General Emergency Management (IGEM), we would welcome the opportunity to assist you and resolve your complaint.

How to make a complaint

The best way to make a complaint is:

Before emailing us please refer to our privacy statement.

Anonymous complaints

Anonymous complaints will be accepted and dealt with. However, anonymous complaints are often more difficult to deal with  if further information is required.  In addition, if no contact details are provided, complainants will not receive information about the outcome of any action taken by PSBA, QFES or IGEM.

Teletype services

If you are deaf, or have a hearing or speech impairment, phone the Ethical Standards Unit through the National Relay Service (NRS) on the numbers listed below:

TTY users, phone 13 36 77 and ask for the number you need

Speak and Listen (speech-to-speech relay) users, phone 1300 555 727 and ask for the number you need.

Internet relay users, connect to the NRS on www.relayservice.com.au and ask for the number you need.

If you would like further information about the National Relay Service, phone 1800 555 660 or email

What happens to my complaint?

  • When we receive your complaint we will send you a letter within 7 days letting you know that we have received it. 
  • We will deal with your complaint, and aim to resolve it.  We may contact you for further information.
  • We will write to you and let you know the outcome.  Most complaints are resolved within 30 days however some complaints are more complex and take longer.  We will keep you informed if this is the case.
  • If for some reason we cannot deal your complaint (for example, the issue is outside the PSBA, QFES or IGEM jurisdiction), we will write to you and let you know.

Complaints Management Documents

Complaints Management Procedure
     Appendix A: Complaint Form
     Appendix B: Complaint Management Process Checklist
     Appendix C: Acknowledgement Letter
     Appendix D: Review Matrix
     Appendix E: Complaints Review record
     Appendix F: Extension Letter
     Appendix G: Outcome Letter

 

Contact us

If you need help with sending a compliment or making a complaint, or would like to check on the progress of a complaint, you can contact us:

Investigations Manager
Ethical Standards Unit
Public Safety Business Agency
GPO Box 1425
Brisbane Qld 4001

Phone: (07) 3239 0156
Email: complaintsmanagement@dcs.qld.gov.au

Before emailing us please refer to our privacy statement.

 

 

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